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1. Introduction

PENTEL (AUSTRALIA) PTY. LIMITED ABN 72 008 457 725 (collectively referred to as Pentel Australia, we, our, us) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you consent to the collection and use of your personal information as described in this policy.

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2. Information We Collect

We receive, collect, and store personal information that you enter on our website or provide to us in any other way. This may include:

• Your name, email address, or other contact details when you fill out forms or communicate with us.

• The Internet Protocol (IP) address used to connect your computer to the internet.

• Information collected through software tools, such as:

  • Page response times

  • Length of visits to certain pages

  • Page interaction details (such as clicks, scrolling, and browsing methods)

  • Methods used to navigate away from pages

We also collect non-personal information for analytics and website performance purposes.

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3. How We Collect Information

We collect your information when you:

• Enter details on our website (e.g., contact forms)

• Engage with our website, where session information is automatically collected

• Provide information to us via email, phone, or other direct interactions

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Our website is hosted on Wix, which may also collect and store data in accordance with its privacy policy.

 

4. How We Use Your Information

We may use the information collected for the following purposes:

• To respond to enquiries and provide customer support

• To provide, operate, and improve our website and services

• To analyse website performance and enhance user experience

• To comply with legal obligations or protect our legal rights

 

5. How We Store and Protect Your Information

Pentel (Australia) Pty. Limited is committed to safeguarding the security of all information we collect. We implement appropriate measures to protect the personal information in our possession, helping to prevent loss, misuse, alteration, or unauthorised access, modification, or disclosure.

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Personal information is typically stored in our secure database, with access restricted to authorised personnel through controlled permissions and secure network credentials. In rare instances, personal data may be transferred to our related corporate entities in Japan, the USA, and Europe, in accordance with the Privacy Act.

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Additionally, we, or our subcontractors, may rely on cloud technology for storing personal information, which could result in data being stored overseas. As jurisdiction over offshore storage may differ, we are unable to specify in advance which country’s laws will apply. However, all our subcontractors are required to adhere to the Privacy Act when transferring or storing personal information internationally.

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When personal information is no longer required for business purposes, it will be securely de-identified or destroyed.

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Our website is hosted on Wix, which may also collect, store, and process your data as part of its hosting services. You can review Wix's privacy policy for more details on how they handle data by visiting Wix Privacy Policy.

Please note that while we take all reasonable precautions to protect user data, no internet-based transmission can be guaranteed as completely secure. As such, any information transmitted to or from our online services is done at the user’s own risk.

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6. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may disclose your information:

• To third-party service providers (such as Wix) that help operate our website and services

• If required by law, regulation, or legal process

• To protect our legal rights or prevent fraudulent activity

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7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to analyse website traffic and enhance your experience. You can manage cookie preferences through your browser settings.

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8. Third-Party Services

Our website is hosted on Wix, which may collect, store, and process your data. You can review Wix's privacy policy at https://www.wix.com/about/privacy.

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This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

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9. Your Rights and Choices

Under the Privacy Act 1988 (Cth), you have the right to:

• Access personal information we hold about you

• Request corrections to any inaccurate or outdated information

• Opt-out of certain data collection methods, such as cookies and analytics​

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If you wish to exercise your rights, please contact us at sales@pentel.com.au

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

PENTEL (AUSTRALIA) PTY. LIMITED
Email:                sales@pentel.com.au
Address:            PO Box 306

                          North Ryde NSW 1670

 

We will endeavour to assess and respond to your query within 30 days. More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Australian Information Commissioner at:

Website:          www.oaic.gov.au

Email:              enquiries@oaic.gov.au

Post:                GPO Box 5218

                        Sydney NSW 2001